Kobilz Cleaning Services Ltd
Company Registration No. 13055444
1. Definitions
“The Company” refers to Kobilz Cleaning Services Ltd. “The Client” refers to the individual, business, or organization engaging the Company’s services. “Services” refers to the cleaning services agreed between the Company and the Client.
2. Quotations and Agreement
2.1. All quotations provided by the Company are valid for 30 days from the date of issue, unless otherwise stated.
2.2. A binding agreement is formed once the Client accepts the Company’s quotation, either in writing, by email, or by confirming acceptance of an issued invoice.
2.3. The Company reserves the right to amend pricing where the scope of work changes materially from that originally quoted.
3. Payment Terms
3.1. One-Off / Individual Client Services
3.1.1. For one-off or ad hoc cleaning services, the Company may require a deposit to be paid via bank transfer prior to the commencement of works. The deposit amount will be confirmed at the time of booking and will be deducted from the final invoice total.
3.1.2. The remaining balance will be invoiced upon completion of the works and is due within 1 day of the invoice date, unless otherwise agreed in writing.
3.1.3. The Company reserves the right to require full payment in advance for new clients, or where a deposit has not been received in line with the agreed booking terms.
3.2. Contracted / Ongoing Services
3.2.1. For contracted or ongoing services, the Company will invoice the Client on a monthly billing cycle, covering services provided within that period.
3.2.2. Monthly invoices are due for payment within 30 days of the invoice date.
3.2.3. Continuation of services under a contract is subject to invoices being paid in accordance with these terms. The Company reserves the right to suspend services where payment is significantly overdue.
3.3. General Payment Terms
3.3.1. All payments are to be made via bank transfer. Bank transfer details will be provided on the invoice, and the Client should ensure the invoice number is used as payment reference to allow correct allocation of funds.
3.3.2. Any bank charges incurred as a result of the Client’s chosen payment method are the responsibility of the Client.
3.3.3. Invoices not paid within 30 days of issuance may incur a late payment charge of 5% of the outstanding invoice value, applied for each further period the invoice remains unpaid, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.
3.3.4. The Company reserves the right to suspend or decline further services to any Client with overdue invoices until payment is received in full, including any applicable late payment charges.
3.3.5. Where a dispute arises regarding an invoice, the Client must notify the Company in writing within 7 days of the invoice date, specifying the nature of the dispute. Undisputed amounts remain due for payment within the standard terms.
4. Cancellations and Rescheduling
4.1. The Client must provide a minimum of 48 hours’ notice to cancel or reschedule a booked cleaning service.
4.2. Cancellations made with less than 48 hours’ notice may incur a cancellation charge of up to 50% of the agreed service fee.
4.3. Where payment has already been made in advance for a cancelled service, any applicable refund will be processed within 14 working days, less any applicable cancellation charge.
5. Access to Premises
5.1. The Client must ensure safe and reasonable access to the premises at the agreed date and time.
5.2. Where access cannot be granted and this has not been communicated in advance, the Company reserves the right to charge a call-out fee.
6. Health, Safety and Compliance
6.1. The Company holds CHAS Accreditation (No. 167250) and operates in accordance with recognised health and safety standards.
6.2. All Company staff are DBS-checked prior to deployment.
6.3. The Company maintains appropriate liability insurance cover for the services provided.
6.4. The Client agrees to inform the Company of any known hazards, risks, or site-specific requirements prior to the commencement of works.
7. Standard of Work
7.1. The Company will carry out all services with reasonable skill and care, in line with industry best practice.
7.2. Any concerns regarding the standard of work must be reported to the Company within 24 hours of completion to allow for prompt investigation and resolution.
8. Liability
8.1. The Company’s liability for any loss or damage arising from the provision of services is limited to the value of the relevant invoice, except in cases of death or personal injury caused by the Company’s negligence, or as otherwise required by law.
8.2. The Company is not liable for pre-existing damage, wear and tear, or issues arising from the Client’s own equipment, fixtures, or materials.
9. Data Protection
9.1. The Company will process any personal data provided by the Client in accordance with UK GDPR and the Data Protection Act 2018.
10. Termination
10.1. Either party may terminate an ongoing service agreement by providing 14 days’ written notice, unless a longer notice period is specified in a separate signed contract.
11. Governing Law
11.1. These Terms and Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact
For any queries relating to these Terms and Conditions, please contact:
Kobilz Cleaning Services Ltd
Email: info@kobilz.co.uk
Tel: 07365 456237
Web: www.kobilz.co.uk